Customer Testimonials

House Martin aim to provide the highest quality decorative mouldings and an unrivalled level of customer service and support. From our base in London, we supply interior and exterior decorative products throughout the UK and Ireland. Genuine customer feedback is shown below for your inspection.

"Thanks for very quick delivery. Great quality products too."
Alan Irwin, Essex

"The installation went brilliantly. I was completely impressed with the coving and adhesives. I had x2 sides of 4.8M stuck to the wall in around an hour! After a day curing, it was sanded and painted twice. It's impossible to see the join. I can't remember the last time I have been so impressed with products I'd not used before. I'll definitely order from you again for my next project."
Craig Lynch, Cambridgeshire

"I ordered the gallows brackets on behalf of a neighbour who had admired the brackets I had bought earlier. He is delighted with the results. Thank you for speedy delivery."
Stephen Pool, Lancashire

"Had to make absolutely sure to buy the right coving for my kitchen,as I have been known to change my mind. Needed to know what glue to use, so a special thanks to Carol Wilkinson for all her help. Looking forward to receiving your product."
Eva Edwards, Oxfordshire

"Greetings fair maid. Sam McClurg here. The cornice arrived the day you texted me but apparently glue being a solvent must come on a separate customs system. Thankfully both the glue and ceiling rose arrived today and I am very happy with your assistance, the goods and service and I thank you. Keep well and visit Ireland."
Sam McClurg, Ireland

"The Gallows Brackets are installed and look great!! Thanks again for such a quick transaction too."

"Thank you so much for an excellent service. Items have arrived in good time and condition. I'm very pleased and will definitely use you again."
Brenda Nicholson

"Just want to say a big thanks to the gentleman I spoke to by phone concerning my recent purchase. Was extremely helpful and polite, my order arrived in good time and was un-damaged. Five star service, thank you all I will certainly recommend you to friends."
Arran, Gillingham

"Thankyou for the quick delivery, your company is always fast and reliable."
K Ashworth, Coventry

"Just a quick message to say thanks for all the advice and quick delivery. The coving has now been fitted and looks great."
A Sleigh, Colchester

"Just to say thank you for your service, work carried out at home is now completed, 'external work' has turned out the best, the porch was not changed in size, only by a new look, absolutely delighted. The pillar's have enhanced the property and feel it has given value to the property. THANK YOU."
Z Annand

"It's great easy to use and makes the job so simple."
S Moore, Staffordshire

"Once again, we appreciate all your help and the wonderful service you always give us."
M Muhtaseb

"I just wanted to say, the product arrived on time and was excellent quality and a pleasure to work with. As a material the profiles are crisp and extremely durable and cuts very cleanly, the addition of the flexible components are well worth the money and the groove that runs along the fixing edges which guides the gun nozzle is a very nice touch. The Orac product gets full marks as does your service."
Rob W, Truro

"Thank you, great service."
L Mason

"Arrived safely yesterday. Fantastic service. Thank you."
T Macan, Cumbria

"[LED Lighting strips] work really well giving an excellent light and the only light needed in the room. I used 4.8w per metre warm white led strip with mains dimmable drivers. We have an L shape at one end of the room and a single run the other. Also put a single run in a hallway which is otherwise dark all the time. A phenomenon I have noticed is letting the led strip just sit in the trough and go and up and down results in good light but you get a hard edge to the light on the ceiling.  It's ok we currently have it like that. However, I discovered if I put a flat aluminium strip under the led strip using the cross pieces in the moulding to support it, you get a soft diffusion of the light at the edges which makes it all more subtle and blended and the light reaches further out on the ceiling. I will do this for it all, just one of the jobs for later as it works fine as is for the moment. Anyway certainly would recommend. A little pricey potentially especially with the led strip but worth it and a lot of people see it as a WOW moment when you switch them on."
A Wilson

"Great product (the best mouldings I’ve seen) and fast delivery. Overall a faultless service and I’d thoroughly recommend House Martin."
R Bennison

"The coving was excellent and we are very happy."
J Hirst, Huddersfield

"We are delighted with the quality of the coving. That is 2 rooms done now - 6 more to go! The delivery is super fast as well. We are very happy to recommend this company, after looking at many online. We have had umpteen compliments about the beautiful coving my husband put up in our living room. We love quality and so we'll be back soon for more!"
K Ballantyne, Glasgow

"We received the Brackets promptly and they look good and have performed extremely well; a perfect fit for the job. Only fly in the ointment – no fixing bolts included with the brackets."
D Lanzkron, London

"Many thanks for all of your help! excellent service & coving."
J Nacca

"The ceiling rose was perfect and arrived in perfect order. Very pleased."
J Smith

"The recent pipe boxing I ordered was brilliant, fast, very efficent service and very easy to fit. Looks neat and finishes of the shower room to a creat."
R Rawson

"The moulding you sent was just the job, delivery and service excellent."
M Holme

"I have been very impressed with the [Box in Pipes] mouldings; they were easy to work with and fit, and provided me with a swift and very effective solution to the problem of unsightly, exposed radiator pipes."
Scott W

"Our coving was, as always, delivered on time and fantastic quality. That's why I wouldn't use any other online seller and I always buy from you."
A Szuba

"We were very pleased with your product which did just what we wanted - a neat solution to unsightly piping. Website was easy to use, product arrived when you said it would, was of good quality and cutting to size was pretty easy so all in all we are happy customers. Some might be put off by the price but it was just what we were looking for and we were happy to pay a bit of a premium to get exactly the solution we needed."
C Jackson

"Once again your attention to my order was excellent. An excellent product and a very fast delivery. Thank you."
J Irvine

"Absolutely delighted! Fantastic next day delivery - arrived literally before we had time to get rid of the old skirting. Works perfectly and looks amazing. Defiantly I'll come back for more. Great service - many thanks."
J Galley, Ipswich

"I've just posted two photos on your Facebook page! I'll do the ceiling roses in the next few weeks when we've had our lights installed. Loving the products, thank you."
J Mayne

"Great, thanks Michael. We received our delivery first thing on Saturday morning and the product is excellent!"
A Bowen

"Just wanted to say thank you for the C400 coving. The decorator has put it up now and it looks really good in the sitting room. Will certainly tell other folks about the company as they do up their own houses."
Chris V, London

"Thanks Michael for update and credit back. Our joiner was a bit over zealous with quantity! The skirting looks great. Product is quality."
P Gallagher

"Just to let you know my goods arrived safely today. I am impressed with the quality and can't wait to get started! I will certainly recommend your company to family and friends."
R Jarvis

"I just wanted to say a big thank you for my recent order which was delivered as promised at lunchtime today. When I called to order it yesterday I remember the chap who answered the telephone telling me you were literally "digging your way out of the snow" just to get into the office, so to know that despite this you still went to so much trouble to honour your commitment to me is greatly appreciated. What's more the ceiling rose has just been fitted and looks fabulous, every bit as nice as I had hoped it would and more. Many thanks once again for going that extra mile for me. I would not hesitate to use you again or recommend you to others."
D Baxter

"Thank you very much for sending two pieces of coving to replace those damaged in transit from my last order. Your excellent Customer Service is very much appreciated."
P Simpson

"I have to say it is a pleasure to deal with such and professional company where response time are almost instant."
D Taylor

"Excellent product, good quality and easy to put up."
Simon C, Darlington

"Having recently bought your Dado Rail PX.116 and successfully installed it in my living room I thought I'd give you some feedback on my experience which you might find to be of interest. First of all great material and design, easy to saw, file and sand and the internal concave shape ensures that there is no spillage from the top and bottom of the rail when it is pressed to the wall.

The problems I have had concern the horizontal positioning on the wall. An initial check on the floor showed it to be out of level in one corner so I decided to use a spirit level with a cord stretched tight between adjacent corners of the room, working out from the sill of the main window in both directions. Although a 0.9m spirit level this strategy turned out to be not accurate enough and resulted in the ends opposite the window being over a centimeter out. I should have marked it all out first of course. Not being able to find where the error had occurred with the spirit level I went out and bought a laser level which immediately showed where it had all gone wrong. After removal of much of the rail from the wall, which was easy due to the low peel strength of the adhesive, and repair to the paintwork and in a small area the plaster I set about re-attaching the rail using the laser level after a preliminary scan of the room to ensure that the ends would meet up properly. It was so much easier with the laser device. It emits a horizontal beam about 1mm in height over an angle of about 90 degrees. No marking of the walls was necessary and the entire length of each section of rail could be finely adjusted by having the beam breaking across the top surface of the rail. My rail now looks fabulous! The laser device is a Stanley Cross Line Level CLLi, which can generate a horizontal beam, a vertical beam and the two together to form a cross.

The estimate for the amount of FDP.500 DecoFix adhesive required (up to 8 metres per cartridge) appears to be a little way off, but perhaps that is a general guide for any type of moulding. My experience was that I did around 14m twice, so 28m and I still have a little left in the first of the two cartridges. However I am so delighted with the result that I am now thinking of doing another room next year and the second cartridge will do for that.
Adam S

"All good! The delivery time was described as quite long, but it arrived (in perfect condition) in just a few days. Very pleased!"
Neal D, Bedford

"Great service! Very impressed."
Paula S, County Londonderry

"We're really pleased with the product - and the plasters commented too on how much they like the coving!"
Sarah B

"Thanks for your reply - I figured it out on my own, and have ordered 4 samples. A great service!!"

"Wow, can't believe that's shown up already! Received the parcel yesterday and just wanted to pass on my gratitude. Thanks for your help."
Matthew, New Zealand (after buying two ceiling roses, and getting them on the other side of the world in only a week!)

"The builder has started installing the coving upstairs and all I can say is that it looks fabulous!!!"
Cynthia D

"Great service to help me out with a bendy wall problem at the last minute."
Richard H

"The coving looks lovely. Many thanks for your co-operation with this unusual request."
Patrick W

"Thanks for all the coving which arrived today, it’s really nice to deal with a company that actually does what it says it will do."
S Chapman, Newport Pagnell

"Many thanks for this. Refreshing to deal with someone who clearly cares about their customer service, something which is sadly lacking in many places today."
Barry B

"Thank you soooo much for all your help - it was very much above and beyond and I really appreciate your efforts and I will be recommending you and your fabulous customer service to anyone who will listen!!!"

"The C250 and C250F Orac Coving arrived today. Thanks, I’m over the moon."
Robert M, Melton Mowbray

"Thanks for the helpful advice and fantastic service."
Jon, Scottish Borders

"Just to let you know the delivery arrived safely yesterday afternoon - so very prompt."
K Whittles

"Uplighters received. Very pleased with both product and service."
Dr. Marks, East Sussex

"Cheaper than locally here in Sweden and quick delivery."
Tomas B, Stockholm

"Just dropping you a line to say that we are very pleased indeed with the coving. It has transformed our room! We will be back in touch when we start our next room."
J Brown, Surrey

"Thank you for phoning to check the delivery. Most companies would not have bothered. Very helpful."
L White, Surrey

"Thanks very much for the service, brilliant."
Steven B, Wiltshire

"Thank you very much, and once again, many thanks for the extra fast delivery."
Nicky M, Surrey

"Just to let you know that I received my order yesterday and everything appears fine! Thank you for your help in the delivery matter Micheal."
Rebecca E, Kent

"A really fast service. I was surprised when the samples arrived the next day and when I phoned to ask about delivery, it was brilliant that would be next day as well. Thank you."
Stuart E, London

"Box in Pipe order arrived earlier than I expected, excellent service." (Client ordered more).
Mark R, Romford

"Thanks for arranging the delivery for last Saturday. My wife and I are very pleased with the products; it looks excellent on the one full room we've completed."
Graham North

"Samples came really quickly and enabled me to visualise product better so I could order. Really good service, thank you."
Mr Evans, Cheshire

"Really pleased with how quickly everything arrived. All installed and expect to order more for other rooms."
Mr Humphries, Somerset

"Thank You for the samples. C250 did not blend as well as the CX133 Axxent sample with my existing wood Scotia. Many thanks for your help."
Gathorne Wright

"Hi Michael. I spoke with one of your team and have since ordered and received goods. Excellent service and product. Thank you."
Steve Mallet

"I am just ringing to thank Stephen for his help in sorting out our bathroom. I just tapped "Thin Coving" into Google and gave you a call. Our bathroom had ugly and uneven grouting and you kindly advised me on the right product and adhesive. The work has been done now and it looks great; you really saved my day."
Sam Major, Derbyshire

"Many thanks for such a great service."
Dot Merriott

"Just received our ceiling roses and wanted to phone and say how please we are with both the ceiling roses and the service. The delivery was well packaged and the ceiling roses excellent quality."
Mrs Anderson, Kent

"Thank you for the service and advice. The coving samples arrived next day and I was able to place my order."
Naveeda, London

"Your product looks excellent, can't wait to see it in place. I wish I had discovered your company previously."
John Steed

"Just a quick note to let you know that the coving arrived safe and sound this morning, as arranged. Thank you so much for such an easy purchase/delivery - I wish all of my suppliers were like you!"
Alice Burley

"The products I ordered look good (second delivery after TNT broke the first ones) and your customer service has been outstanding. I would recommend you to anyone and have already pointed one person at the pipe boxes!"
Andy Gulliver - Nr Newbury

"I was very satisfied with the goods and the service I received from House Martin and would recommend them to my friend and family."
Tracey Hallett

"The quality and service from House Martin has been excellent, with quality products being delivered extremely quickly. I am very happy with my selections as I didn't want polystyrene fixtures. I am a beginner at DIY and have achieved more than acceptable results using your products. I originally purchased coving, skirting and adhesives from the website and had no problems. After ordering a second batch of coving I used some Artex adhesive (maybe not designed for your type of coving) which was rubbish. I will always use the HM recommended adhesives in the future."
Oliver Richards - Corsham

"Half columns, capital and base arrived Monday am by TNT and erected soon after, following your advice (Yes we can cut any way to suit), wall was uneven behind so some mastic to trim. Now need to gloss them, any gloss paint? What do people do with the offcuts? Need more pictures of columns in action on the web site, for ideas."
Jobey Jone - Cobham

"Service and delivery was spot on and goods as described. A happy customer!"
Paul Witton

"Very pleased with the product received - very high quality. Quick and efficient delivery service."

"We had a simple transaction - ordered coving on-line, delivery as expected - perfect!"
Pat Reid

"Very impressed with speed & efficiency of service."
Philippa Dobson

"Thank you Stephen for the small profile coving samples, look forward to doing business."
Andros - London

"Current project using CX111 coving completed and pleased with the result. New project will be starting soon early 2010 and we will use your coving again."
Ali - NW8

"Thank you for your help and advice. Installation of the coving went smoothly and I'm pleased with the result."
Jammenqiue D

"The indirect light coving has been fitted and the client is very pleased. Thank you for your patience and advice."
Stephen - Kent

"Appreciate your quick response to our enquiry for flexible coving."
Peter - Shropshire

"Your coving products were recommended by my friend in London. Many thanks and kind regards."
Mandy C

"Received the coving samples and placed my order for my choice of coving which arrived the next day. Thank you for the fast service."
Sanhay J

"Hi Michael. Thanks, that's perfect - I'll measure up and place an order for the coving over the weekend/early next week. Many thanks for your help."

"Just to say, many thanks for your efforts in despatching my order such that it arrived on the Friday instead of after the weekend. It enabled me to stick to my original plan to have Friday and Monday off to fit the Rail in the Dining Room and finish the Lounge. It looks really good and my wife is particularly pleased with the effect it's produced she say's it seems to have made the rooms look larger."
Chris K - Droitwich

"We need more!"

"Thanks for your fast and friendly service."
Roman H - Belgium

"Thank you for working on this project. The client is very happy with the results and therefore asked us to design another show flat 1.9 next to the one we just completed."

"A very good website easy to use, the samples you sent are very good, I'd like to place an order."
MR - Iver

"Michael was really helpful getting the order straight out so it arrived Friday and was all up by the end of the weekend. We've made great progress and the finish is superb, but that’s what you get with quality products!"
Chris F

"The flexi coving, and your ceiling roses worked very well.  I have told my friends not to bother with plaster anymore. My customer with the Retirement Home is very happy."
Stephen - Isle of Wight

"Thanks for the columns, which arrived early and thank you for the offer of more trims, which I may not need, but will check as suggested and see."
Jacquie - Cirencester

"Our samples have arrived, thank you VERY MUCH for these!!!! The things you have sent us look great and hopefully the planner will also like them tomorrow!"
Manny A